Clear information about
how we protect your data.

Effective date: 5 November 2026　Last updated: 5 November 2026

Petscast App is provided by Petscast Limited (“Petscast”, “we”, “us”). This policy explains how we process personal data when you use Petscast App, PetsCam cameras and related services.

Privacy contact: [email protected]
Address: Unit 1056, 10/F, Building 19W, No. 19 Science Park West Avenue, Hong Kong Science Park, Pak Shek Kok, N.T., Hong Kong

1. Scope

This policy applies to Petscast App, PetsCam cameras paired with the App, related backend services and features linked to this policy. Please also read any additional notice shown for a particular feature.

2. Data we process

• Account and sign-in data: account identifier, email address, name or profile information you provide, and the sign-in method you choose (such as Google sign-in).
• Camera and connection data: camera identifier and name, pairing information, firmware version, connection status, last-seen time, signal or battery information, camera mode and settings. When configuring camera Wi-Fi, the relevant Wi-Fi name and connection details are processed and stored through the App and Petscast backend.
• Live views and recordings: live camera streams you are authorised to view, and recordings you browse, download or export. Camera recordings may be stored on the camera SD card; copies downloaded to your phone are managed by your device and its backup settings. Petscast’s self-hosted image-transmission service forwards live frames in memory and does not write them to server disks or application logs. This does not cover copies on camera SD cards or your device.
• Camera AI analysis: when you enable the relevant analysis feature for a camera, the image samples needed for the feature are sent to a Petscast-managed analysis service. Results such as descriptions, event times and behaviour labels may be stored in the backend for you to review and use with event features.
• AI analysis you submit: when you use pet skin, eye, dental or other image-analysis features, your photos and text are sent to an AI analysis service deployed and managed by Petscast. Analysis results and photos that you choose to save may be synced to your Petscast account and self-hosted storage.
• Profile and user-submitted content: for example, a profile image you upload, text and photos in map reports, and AI analysis history you save.
• Location and map data: when you use map features, the App may use your device location, subject to your device permissions, to show nearby information. If you submit a map report, its text, coordinates and any photo you attach are sent to the backend.
• Device and diagnostic data: to provide and protect the service, the App, servers or network services may process IP address, request time, App or firmware version, connection status and error information. Actual logging depends on each service’s configuration.

3. How we use data

• To create and manage accounts, sign users in and synchronise account data;
• To pair cameras, configure Wi-Fi, show camera status, deliver live views and provide recording playback;
• To provide camera AI analysis, save results and send event notices when you enable those features;
• To process pet image analysis, map reports and support requests that you submit;
• To maintain the security, reliability and operation of the service, troubleshoot errors, prevent misuse and meet legal obligations.

4. Sharing and service providers

We do not sell your personal data. To provide features you request, data may be processed by the following services or service providers for their relevant purposes:

• Petscast self-hosted backend: account authentication, camera settings, analysis results, user submissions and file storage are processed and stored on servers deployed and managed by Petscast.
• Petscast self-hosted camera-streaming service: it forwards camera live streams after access is checked and handles recording requests. Live images are forwarded in memory and are not written to server disks or application logs.
• Petscast self-hosted AI analysis service: it processes the images and text you submit when you actively use an image-analysis feature. Analysis is performed by models deployed and managed by Petscast.
• Google or Apple: to process the authentication data needed for the sign-in method you choose.
• Map and public-data services: map features may use OpenStreetMap, Overpass API, and public-data services such as the Hong Kong Observatory and the Leisure and Cultural Services Department. These services may receive network request data needed to provide map or information queries. See the OpenStreetMap Foundation Privacy Statement.
• Legal and security needs: we may disclose relevant data where required by law or reasonably necessary to protect users, Petscast or public safety.

Access to live camera streams is limited by account and camera permissions. When a sharing permission is revoked or account access changes, access is handled according to the current permission settings.

5. Data retention

Different data is retained according to service operation, account status, security needs and legal requirements. We have not set one fixed automatic deletion period that applies to every data category.

• Account and camera settings are generally retained while you use the service. After a verified deletion request, we process them subject to applicable law and necessary service requirements.
• You can delete saved AI analysis records individually through the history-management feature available in the App. You manage camera SD-card recordings and downloaded copies on the relevant device.
• Server and security logs are retained as needed for service operation and security. We have not verified a single retention period for publication.
• Backup copies may remain until routine backup rotation or cleanup. We have not confirmed a fixed deletion period for backups.

6. Access, correction and account deletion

You may email [email protected] to request access to, correction of or deletion of your account and related data. For an account-deletion request, email us from the address registered to your account, use the subject “Petscast Account and Data Deletion Request”, and include the account email address. Do not send your password. We will verify the request and handle it subject to applicable law and necessary security or legal retention requirements.

The App does not currently provide a self-service account-deletion feature. Please use the email route above to request account deletion. Deletion may remove access to your account, camera sharing, analysis history and related services. Copies in backups may remain until routine backup cleanup.

7. Permissions and security

Depending on the features you use, the App may request location, Bluetooth, Wi-Fi/local-network, camera or photo-library permissions. You can manage these in your device settings; refusing a necessary permission may prevent the related feature from working. We use reasonable authentication, access controls and technical measures to protect data, but no network transmission or electronic storage method can be guaranteed to be completely secure.

8. Children’s privacy

Petscast App is intended primarily for pet owners and carers and is not directed to children. If a parent or guardian believes a child has submitted personal data without appropriate authorisation, please contact [email protected].

9. Policy updates and contact

We may update this policy to reflect service or legal changes. The revised version and date will be published on this page. For questions about this policy or our data practices, contact [email protected].